• QA – IVR telephony

Industry : IT
Location : Noida

Functional: IT Software - Application Programming / Maintenance
Job Description
About Us :
Spectrum Talent Management is a comprehensive HR services company offering solutions spanning the entire talent life cycle including Recruitment, Onboarding, Payroll and Flexible Staffing. Founded in 2008, we are a continuously growing, yet mature service firm specializing in recruitment and staffing requirements of global organizations. Our leadership and high acceptance in the market is evident by the phenomenal growth that we have demonstrated in just few years of our inception. From Permanent recruitment to Flexi staffing, Payroll management to RPO, the orbit of the value add that we provide our customers with has always evolved, and diversified from time to time. This has enabled us to become a preferred vendor with most of our clients.
About Company :
Our client builds new ways to make technology and health care work better for millions of people every day, from the most advanced development tools to the highest levels. They’re building incredible solutions every day by bringing out the best in their technology teams, and if you’re in, you’ll be challenged like never before! Join the team that’s changing the future of health care.
Roles and Responsibility :

-         Experience in Software Testing and User Acceptance Testing

-         Strong hands-on testing/development/ Routing configuration experience on IVR (Interactive Voice Response ) and Telephony systems

-         Experience of  Genesys IVR  Platform and Cyara IVR Automation tool

-         Good to have knowledge on Agile methodologies

-         Working knowledge of CA Rally will be an added advantage

-         Experience in Creating  Test Scenarios , Test Cases from Call Flow Visio Diagrams

-         Should have got good experience in developing and automating test cases using Cyara on GVP platform

-         Knowledge of IVR tools like VCCD , PBX Avaya

-         Execution of test cases to ensure it confirms business requirement

-         Create defects and track it till closure

-         Ensure that quality processes are carried out through all phases of the Software Development Lifecycle, while meeting all project-related deadlines

-         Work concurrently on several projects, each with specific instructions that may differ

-         Work independently on projects, where tasks are self-determined and not specifically assigned

-         Work with business partners, systems analyst, designers and programmers to create / analyze required project documents and ensures that quality assurance processes are incorporated

-         Work closely with the Project Team to identify risks and UAT scope early in the project lifecycle

-         Build positive professional relationships with internal and external customers


Required Qualifications:

?3 to 4  years of  testing/development/ Routing configuration experience on IVR (Interactive Voice Response ) and Telephony systems

?2-3 Years experience on Genesys and Cyara Voice Automation Testing Tool

?Experience in SQL and Agile methodology will be added advantage

?Strong Communication skill

?Flexibility with working on USA overlap shift timings (6 PM to 3.30 AM IST)




Recruiter Name : Priyanshu Saxena
Recruiter Number : 7290057790
Recruiter Email Id : Priyanshu@spectrumtalentmanagement.com
A+| A| A-