• Curator

Industry : IT
Location : Gurgaon
Open

Functional: IT Software - System Programming
Job Description
About Us :
Spectrum Talent Management is a comprehensive HR services company offering solutions spanning the entire talent life cycle including Recruitment, Onboarding, Payroll and Flexible Staffing. Founded in 2008, we are a continuously growing, yet mature service firm specializing in recruitment and staffing requirements of global organizations. Our leadership and high acceptance in the market is evident by the phenomenal growth that we have demonstrated in just few years of our inception. From Permanent recruitment to Flexi staffing, Payroll management to RPO, the orbit of the value add that we provide our customers with has always evolved, and diversified from time to time. This has enabled us to become a preferred vendor with most of our clients.
About Company :
Our Client is a specialized global technology?services provider, led by Business and Technology Consulting.Our client?s?Digitaligence work?infuses technology with domain, data, design, and differentiated delivery to significantly enhance experience and efficiency, enabling our clients to differentiate and disrupt their business.
Roles and Responsibility :

 

List of Key Responsibilities?Identify reasons for low resolution

?Suggest changes in ChatBot scenarios for appropriate response

?Agent call analysis for finding out exact reasons for low survey ratings

?Working with the technical team on adding quality to the scenario

?Maintaining live agent coverage and connectivity report

?Sharing daily update from the Samsung Portal and newsroom

?Preparation of  survey resolution report

 

List of general responsibilities?Analyze Chat logs and identify improvement opportunities

?Work on Action Items to enhance ChatBot intent capture capability

?Writing paraphrases for reducing misunderstanding

?Creation and modification of scenarios

?Creation of weekly dashboard

?Performance reporting

?Quality Checking

 

 

 

 

 

Desired Candidate :

Immediate Joiner max 20 days.

Exp : 5 to 8 Years

Skill : Curator  

Work Location : Gurgaon

Recruiter Name : Anmol Shreya
Recruiter Number : 7756972053
Recruiter Email Id : anmol@spectrumtalentmanagement.com
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